All orders are shipped from our production facility located in the Heart of Kona Coffee Country on the Kona Coast of the Big Island of Hawaii. US PRIORITY MAIL US EXPRESS MAIL All orders are usually shipped within 2-3 business days by US Priority Mail (unless otherwise requested). Delivery can be expected within 3-5 days of shipment. In light of recent security measures the US Postal Service has advised that delivery may take up to 5-7 days for some areas. Orders requested to be shipped via US Express Mail will be shipped the following business day. Saturday delivery available. Sunday delivery available in some areas. GUARANTEED DELIVERY within 3 days of shipment. For all deliveries not received within 3 days of shipment a refund for shipping costs will be issued. Refund only for US EXPRESS MAIL deliveries. International orders are shipped via Express Mail or Global Air Mail. For any special requests please call Customer Service at 1-800-258-4171 or send an email to: kcmail@aloha.net